POLICY
Cancellation
If you need to cancel your appointment, we respectfully request at least 24hrs notice. You will be charged $30 from the card on file for each appointment that is cancelled less than 24hrs before the appointment time.
Late/No-show
If you are running late to an appointment, please give us a call to let us know, otherwise we will assume you will not be showing up and may release the appointment.
If you arrive late more than 15 minutes we can not guarantee your requested technician.
If you are more than 25 minutes late your appointment will be treated as a no-show and you will charged $30 from the card on file.
Refund
Because eyelash extensions require such gentle and strict maintenance requirements, we are unable to guarantee your lashes. We regret that promotional services or gift certificates purchased are non refundable. This applies to all services.
Customer Satisfaction Guaranty
Customer satisfaction is the most important thing to us! We want you to absolutely adore your lashes and your experience with each and every technician at BEBE LASH. We takes great pride in the work we do! If you have any concerns with the service you received, let us know within 3 days and we will fix it to your satisfaction at no extra charge.
This is a policy we are proud to offer!
Age
Customers must be at least 15 years or older to receive services. Minors under 18 must be accompanied by an adult. Adults must be present in the treatment room during the consultation.
Allergic Reaction
WE DO NOT OFFER SENSITIVE GLUE OR OUTSIDE PRODUCT
We guarantee our eyelash extension application and always stand behind our work. However, an allergic reaction is something that is out of our control so we do not offer refunds.
An allergic reaction is an unforeseen event that cannot be predicted. We strongly recommend that you look at photos, ask questions and be entirely sure this is a service you would like to have before you invest in the service.
This is something to be aware of if you have had a reaction in the past and still want to go ahead with the booking.
IMPORTANT NOTE
Any reactions to eyelash extensions is not foreseeable by our skilled & trained staff (or even by you). All care is taken to ensure your safety. We will go over your intake form with you and any contraindications, such as an allergies. No refunds will be issued for reactions, however, we will offer a Free Lash Removal should this unfortunate event occur. We kindly ask that you contact us immediately if you become aware of any type of irritation so we may assist you as quickly as possible.
If an allergic reaction does occur, you will need to have the lashes professionally removed. As we are generally booked out days in advance, we cannot guarantee that you will be able to come back immediately for the removal appointment.
A removal takes approximately 30 minutes.